Terms And Conditions

Please read these terms and conditions carefully before using Our Service.

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Ecoco Pte Ltd (“we,” “us” or “our”), concerning your access to and use of the www.Primest.sg website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Use, which were created using our terms and conditions generator. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the Site and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason.


1.1 Your Compliance:

1.1.1 You agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the purchase of Products through the Site, as well as any amendments to the aforementioned, issued by us.

1.1.2 We reserve the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Site.

1.2 Product Description and Stock:

1.2.1 We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products.

1.2.2 In the event that the Product you receive is of a fundamentally different nature from the Product as described on the Platform and which you have ordered, Clause 6 of these Terms & Conditions shall apply.

1.2.3 All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason.

1.3 Placing your Order:

1.3.1 You may place an Order by completing the Order form on the Platform and clicking on the “Checkout” button. We will not accept Orders placed in any other manner. You shall be responsible for ensuring the accuracy of the Order.

1.4 Orders are irrevocable and unconditional:

1.4.1 All Orders will be deemed to be irrevocable and unconditional upon transmission through the Platform and Seller shall be entitled (but not obliged) to process such Order(s) without your further consent and without any further reference or notice to you.

1.5 Our reservation of rights in respect of Orders:

1.5.1 All Orders shall be subject to our acceptance in its sole discretion and each Order accepted by us (such accepted Order to be referred to as a “Customer Contract”) shall constitute a separate contract.

1.5.2 You acknowledge that unless you receive a notice from us accepting your Order, we shall not be party to any legally binding agreements or promises made between us and you for the sale or other dealings with the Product(s) and accordingly we shall not be liable for any Losses which may be incurred as a result. For the avoidance of doubt, we reserve the right to decline to process or accept any Order received from or through the Site in its absolute discretion. 


2.1 Address:

2.1.1 Delivery of the Products shall be made to the address you specify in your Order.

2.2 Delivery & packing charges:

2.2.1 Delivery and packing charges shall be as set out in the Order.

2.3 Tracking:

2.3.1 There is no form of tracking available for the Order

2.4 Customer’s failure to take delivery:

2.4.1 If the Customer fails to take delivery of the Products (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of our fault) then without prejudice to any other right or remedy available to Seller, Seller may terminate the Customer Contract. 


3.1 Listing Price:

3.1.1 The price of the Products payable by a Customer shall be the Listing Price at the time at which the Order is placed by the Customer.

3.2 Taxes:

3.2.1 All Listing Prices are not subject to taxes, unless otherwise stated. We reserve the right to amend the Listing Prices at any time without giving any reason or prior notice.

3.3 Change of Price:

3.3.1 Prices for all products are subject to change. 


4.1 Payment Methods:

4.1.1 You agree that you are subject to the applicable user agreement of your payment method. You may not claim against us, for any failure, disruption or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.

4.2 Invoicing:

2.2.1 We may invoice you upon the due date of any payment under a Customer Contract, upon request.

4.3 Failure to pay:

4.3.1 If the Customer fails to make any payment pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to us, we shall be entitled to cancel the Customer Contract or suspend delivery of the Products until payment is made in full.


5.1 Goods purchased cannot be cancelled or returned. Kindly check before you confirm and pay for products.

5.2 Refund of Payment in the event of seller cancellation:  

5.2.1 All refunds may be made via the original payment mechanism and to the person who made the original payment, provided that such refund is processed within 60 days from the time payment was successfully completed.

5.2.2 We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.

5.2.3 All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by us.

5.2.4 All refunds are conditional upon our acceptance of a valid return of the Product.

5.2.5 We reserve the right to modify the mechanism of processing refunds at any time without notice.  


6.1 If goods are defective and damaged during the transport, please contact us via email or Whatsapp (as provided in the contact details), and we will attend to it at the next working day.

6.2 In the event that you are unable to resolve any dispute with us through amicable negotiations, we reserve the right to suggest and implement an appropriate resolution at its sole discretion.


7.1 Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery or if you wrongfully fail to take delivery of the Goods three (3) times.

7.2 Notwithstanding delivery and the passing of risk in the Goods or any other provision of these Conditions the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by us for which payment is then due.


8.1 Sole remedies of customer: the remedies set out in clause 6 are your sole and exclusive remedies for non-conformity of or defects in the products.

8.2 Maximum liability: notwithstanding any other provision of these terms & conditions of sale, our maximum cumulative liability to you or to any other party for all losses under, arising out of or relating to the sale of products under each customer contract, will not exceed the sums that you have paid under such customer contract.

8.3 Exclusion of liability: we shall not be liable to you for any losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with

8.3.1 Amounts due from other buyers in connection with the purchase of any product;

8.3.2 The sale of the products to you, or its use or resale by you;

8.3.3 Any defect arising from fair wear and tear, wilful damage, misuse, negligence, accident, abnormal storage and or working conditions, alteration or modification of the products or failure to comply with our instructions on the use of the products (whether oral or written).


We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “”authorised representative””) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

9.1 We may collect and use your personal data for any of or all the following purposes:

9.1.1 Performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

9.1.2 Verifying your identity;

9.1.3 Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

9.1.4 Managing your relationship with us;

9.1.5 Processing payment or credit transactions;

9.1.6 Sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;

9.1.7 Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

9.1.8 Any other purposes for which you have provided the information;

9.1.9 Transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

9.1.10 Any other incidental business purposes related to or in connection with the above.

9.2 We may disclose your personal data:

9.2.1 Where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you

9.2.2 The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).


10.1 Submissions by you:

10.1.1 You grant us a non-exclusive licence to use the materials or information that you submit to the Platform and/or provide to us, including but not limited to questions, reviews, comments, and suggestions (collectively, “Submissions”).

10.1.2 When you post comments or reviews to the Platform, you also grant us the right to use the name that you submit or your Username in connection with such review, comment, or other content.

10.1.3 You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions.

10.1.4 We may, but shall not be obligated to, publish, remove, or edit your Submissions.

10.2 Consent to receive e-mails and mobile messages:

10.2.1 You consent to and authorise the use by us of any information provided by you (including Personal Data) for the purposes of sending informational and promotional e-mails and mobile messages to you.

10.2.3 Your agreement to this shall constitute your consent for the purpose of the provisions of any spam control laws (whether in Singapore or elsewhere). You may subsequently opt out of receiving promotional e-mails by clicking on the appropriate hyperlink in any promotional e-mail or mobile messages.